Shipping policy
Standard Estimated Delivery Time Map
ESTIMATED DELIVERY
| 1 BUSINESS DAY | |
| 2 BUSINESS DAYS | |
| 3 BUSINESS DAYS | |
| 4 BUSINESS DAYS | |
| 5 BUSINESS DAYS | |
| 6 BUSINESS DAYS | |
| 9 BUSINESS DAYS |
FREE SHIPPING on orders of U$249 and up to the US contiguous states + DC (Excludes large format porcelain and natural stone tiles)
FREE SHIPPING when you order 5+ Sample Swatches to the US 48 contiguous states. Orders of fewer than 5 samples have a $3.95 Flat Rate regardless of whether you order one or four sample swatches.
U$15 FLAT RATE to HI, AK, VI, and PR, regardless of whether you order one or ten sample swatches.
We can ship to virtually any address in the United States, including Alaska, Hawaii, Puerto Rico, and US Virgin Islands. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please note we cannot ship to P.O. Boxes or Military APOs;
Check our Tile Export Service for shipping large orders outside the United States;
Depending on your chosen shipping provider, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. All weights will be rounded up to the next full pound;
* Shipping cost displayed on the website does not include the destination's taxes and duties;
Mineral Tiles is not responsible for delays that may occur if the shipping address is incomplete or incorrect; please review your order summary sent via email when you placed your order and notify us if anything is wrong.
Mineral Tiles is not responsible for delays resulting from the carriers' operation. We will work hard with the carrier to make your order arrive soon.
Standard Shipping
When this option is selected, Mineral Tiles reserves the right to ship an order via any carrier, including but not limited to UPS, FEDEX, USPS, and DHL. Oversized orders that require shipping via common carrier only do not qualify for free shipping.
Free Shipping
Orders of U$249 and up of the same item or multiple items from the same origin (warehouse) are eligible for FREE SHIPPING to the 48 US Continental States. Excludes products with special delivery requirements such as lift gate. Some products require a minimum quantity to qualify for free shipping.
Mineral Tiles reserves the right to ship a "qualified free shipping" order via any carrier as but not limited to UPS, FEDEX, USPS, and DHL. Large orders that require shipping via common carrier only qualify for curbside delivery. Lift Gate service is available for an additional fee.
Expedite Shipping
We do not offer expedited shipping, only ground.
Cut-off Time
Orders are only shipped from Monday through Friday.
Dye-Lots
Mineral Tiles will not be accountable for shade variation between two different orders. We promise to ship the same shade/dye lot per order. Customers must let us know if ordering the same material to match a previous order. Tiles are subject to shade variation, and we might no longer have the same dye lot as the last order.
Address Validation
All ship-to-addresses will need to be verified before shipping. In case an address is not correct we will need to contact the customer via email and confirm the information. This might delay the shipping process since we will need to wait until the customer responds. Communication via telephone is welcome, however, we will need the updates to be done via email.
Claims of Defective or Missing Items
We highly recommend inspecting your order as soon as it arrives and advising us of any problems so we have enough time to correct any problems.
Claims of missing items or defective products will not be accepted after 30 days of receiving an order