Refund policy

30-Day Return Policy

You may return any eligible new, unused item within 30 days of receiving your order for a refund. No questions asked. Please refer to the Exclusion Section of this policy for excluded items.

Mineral Tiles will only accept items returned with an RMA (Return Merchandise Authorization) for at most 30 days.

Damages and Issues

If any item arrives broken, we will send you a quick replacement or refund it. We will ask for pictures.

Upon receipt, you must inspect the goods so we have enough time to correct any problems. We will not accept claims of defective or broken products after 30 days of the receiving date.

We do not accept claims for labor caused by the installation of defective or wrong tiles. You must inspect your tiles before installation. Use constitutes acceptance.

Shipping Fees

We will handle the return pick-up and provide you with prepaid return shipping labels. However, please note that the customer is responsible for all return shipping charges, which we will deduct from the refund.

We will inform you of the shipping cost before processing your return. You can decide whether to ship your return using our carrier-negotiated rate or on your own.

We will deduct a maximum restocking fee of up to 10% from your refund. Still, we can waive the fee if you purchase substitute products of equal or greater value.

Exclusions

We do not accept returns of products with missing parts or broken pieces, setting materials such as Grout, Caulk, and Mortar, samples, items marked as final sales, or made-to-order/special-order items. These items are final sales and not eligible for returns and refunds.

Items that arrive at our warehouse broken will be deducted from the refund. We recommend following the repacking instructions we send along with the Return Authorization to avoid damage in transit.

Items sold in the whole box quantities must be returned by the box and unopened.

All sample orders, including swatches and single whole sheets, are considered final sales and non-refundable.

Refunds

Your refund will include the products' price and any taxes minus the shipping cost and a maximum restocking fee of 10%.

Your credit will appear within seven days after Mineral Tiles has received and processed your returned item(s);

Shade Variation, Dye-lots, and Sizes

Tiles are subjected to shade and size variation. Also, the pictures shown on our website may look different based on your monitor settings (brightness, contrast, and temperature). 

We highly recommend ordering sample swatches for color, size, and texture verification before placing your final order.
Mineral Tiles will not be responsible for returns or exchange costs due to shade and minor size variations.

All sizes expressed on mineraltiles.com are nominal.
Mineral Tiles will not be accountable for shade variation between two different orders. We promise to ship the same shade/dye lot per order.

Customers must tell us if they are ordering the same material to match a previous order. Tiles are subject to shade variation, and we might no longer have the same dye lot as an earlier order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.